Frequently Asked Questions
Yikes! This is not the Blackline I was trying to reach! Do you have a financial products and services division?
Yes! We are mostly network and security engineers at this site (lion tamers all), with only the bare minimum of accountants. Try our sister site at https://www.blackline.com
Are your systems approved for use in high security installations?
Yes! We are pretty careful about discussing our secure systems and customers. Contact us to discuss specific approvals with a live human being.
Do your systems have export restrictions?
Some do, some don't! We are pretty careful about discussing our secure systems and customers. Contact us to discuss specific approvals with a live human being.
A piece of Blackline equipment has stopped working or is not behaving like it should. What should I do first?
Have you tried turning it off and back on to see if the problem persists?
Help! I tried turning it on and off and my problem persists. What should I do next?
Assuming it is a Blackline supported system, and before you contact us, we will need to know the specifics of what it is (product name, model, serial number, software version(s)), as well as any logs, and network traffic captures (if appropriate). Once you have that info in hand, see the next FAQ item here.
I would like to speak with someone about a problem or to get more info about one (or more) of your products. How do I arrange for this?
We are easy to reach, and eager to help. See the Contacts page on this website for more details.